Ms Ho leads all departments in Brand-Commercial and works closely with Cluster Directors of Sales and Marketing and Revenue Management teams to elevate performance and enhance brand positioning in their respective markets. She assumed the role in November 2024.

Ms Ho has over 20 years of experience in Commercial Performance, Revenue Management, Customer Analytics and Brand Management. She has led the development of programmes for luxury hospitality groups such as Singapore Airlines, Raffles Hotels & Resorts, Fairmont Raffles Hotels International and AccorHotels. In her last role, she drove the brand strategy and commercial performance for the Raffles brand and its global portfolio of properties and residences, overseeing a Total Hotel Revenue of over EUR 1 billion. She also collaborated with teams across the company to further its Digital Innovation and Sustainability agendas.