Frequently Asked Questions
The Sanctuary Club (TSC) is an exclusive innovative program designed specifically for Banyan Group's property owners. Membership in The Sanctuary Club is offered complimentary to all owners of Banyan Tree, Angsana, Cassia, Dhawa, and Laguna Property owners.
The Sanctuary Club members are entiled to exclusives benefits arrossed Banyan Group's Hotel & Resort:
- FREE STAYS AT AFFILIATED HOTELS
The Sanctuary Club members who own Banyan Group properties enjoy complimentary stays at their own units and the flexibility to exchange a portion of their stay entitlements for experiences at other properties within our network. - A GLOBAL NETWORK OF DESTINATIONS
Immerse yourself in diverse cultures as you explore Banyan Group's expanding network of hotels and resorts across China, Indonesia, Vietnam, Malaysia, Mexico, Thailand, and beyond. - EXCLUSIVE DISCOUNTS AND PRIVILEGES
The Sanctuary Club members receive exclusive discounts and privileges at all Banyan Group hotels and resorts. - GLOBAL, MULTILINGUAL OWNER SERVICES TEAM
Our multilingual Global Customer Service team provides personalized assistance to ensure your travel experience at Banyan Group Hotels & Resorts is exceptional.
Enrollment into The Sanctuary Club is complimentary for Banyan Tree, Angsana, Cassia, Dhawa and Laguna Property owners who have their property managed under a hotel branded rental scheme.
Participating owners can exchange part of their annual entitlement for a complimentary stay at any destination within the network. In addition, discounts and special privileges are offered to owners with the standard discounts(1) and privileges are listed below (terms and conditions apply):
- 30% discount on best available rates for hotel accommodation(2)
- 30% discount on golf green fees(3)
- 25% discount on food and beverage(4)
- 20% discount on a-la-carte spa menu
- 15% discount on gallery merchandise(5)
- 15% discount on in-house tours(6)
- 15% discount on laundry
- 10% discount on airport and ferry terminal transfers(7)
- Priority wait-list on reservations
- Early check-in / late check-out(8)
Invitations to Xperential Guest Program (i.e. pre-opening / trial stays at new resorts)
- Higher discounts may apply at certain times and locations and may be subject to change without notice
- Best available rate at time of booking
- Phuket, Bintan and Lăng Cô only
- Offers cannot be combined. Discounts may not apply to festive and special occasions
- Not applicable to consignment items
- Selected destinations only
- Subject to availability on day of arrival / departure
Kindly present your Sanctuary Club card to avail the discounts and privileges.
Yes, you can receive discounts at all Banyan Group Hotels & Resorts and Laguna Resorts even if you are not staying in the resort, as long as you present your card prior to payment.
Yes, it is subject to the terms and conditions stipulated in your rental agreement and compliance with the hotel policy on the maximum number of occupants for the property booked.
Your guests are also required to be pre-registered with the owner services team who will include their names on the reservation.
The Allocation and Exchange booking request could be sent to the centralized Owner Services team via email sanctuaryclub@groupbanyan.com or via Member Login Portal.
The Owner Services team will then review availability with the Hotel team and get back with confirmation or alternative booking options for owners' further consideration.
- Reservations are on a first come, first served basis subject to availability
- Breakfast is not included under your entitlement reservation. It is for room only.
- Blackout dates may apply, owing to your rental agreement and Hotel policy
- The unused room night will be forfeited at the end of each year
No, there is no limitation for the number of days. All reservations by the owner are subject to availability. The owner should note that throughout the year, the hotel will pre-book the villa / room to agent and other third parties. Therefore the owner’s villa/room may not be available at all times and the owner should at all times provide as much notice as possible of their intended visit.
Property owners in the Hotel Leaseback Program could exchange part of their annual entitlement for a complimentary stay at any destination within the Exchange Program network. In order to confirm the participation, owner must deposit 15 days of his annual entitlement into exhange pool. These days will be converted to Exchange Credit based on the actual Average Daily Rate of the past year. The Exchange Credit could be used to redeem for accommodation at the exchange destinations within the network. The room rate used for Exhange booking will be based on the Best Available Rate of the property at the time of booking.
The Owner Services team will assist during the reservation process including check availability, making reservation, and record redemption for owner.
The actual average daily rate for the past year is used to value your deposited days into the exchange programme. This is considered the most appropriate basis as it represents the market demand for a particular property on a year-round basis.
For example, if the average achieved daily rate for your property is USD 500, then 15 days of your annual entitlement deposited would equate to USD 7,500 (i.e. USD 500 x 15 days) which would be available for redemption at participating properties within the network.
For newly opened properties, the budgeted average daily rate will be used for that calendar year.
Your Exchange Credit can be redeemed at the participating properties based upon Best Available Rate (BAR) at the time of booking.
For example, say you have USD 7,500 of Exchange Credit and would like make exchange request to stay 5 days at a participating property in the network, which has a Best Available Rate of USD 600 per day for the period you would like to stay. Your stay would cost USD 3,000 (i.e. USD 600 x 5 days) and you would have a balance of USD 4,500 remaining for redemption.
You may stay at any property participating in the Exchange Program, subject to availability, and providing you have sufficient Exchange Credit for redemption.
Once all days are utilised in a particular property (redeemed nights equal deposited nights), the property is no longer available for exchange.
Current participating properties:
- Banyan Tree – Phuket, Bangkok, Bintan, Huangshan, Lijiang, Cabo Marqués, Mayakoba
- Angsana – Phuket, Bintan, Penang, Lang Co and Ho Tram
- Cassia – Phuket, Bangkok, Bintan, Sokcho
- Laguna Phuket – Dusit Thani Pool Villas
Once you have enrolled in the Exchange Program, you must continue throughout the entire calendar year. However, you may choose to opt out for the following year by informing us prior to the commencement of the Exchange Program.
- Reservations are on a first come, first served basis subject to availability.
- Breakfast is not included under your entitlement reservation. It is for room only.
- Blackout dates may apply, owing to your rental agreement and Hotel policy
- No multiple booking is allowed, maximum 1 unit per stay
- Maximum 5 nights booking per stay
- The unused Exchange Credit cannot be forwarded to the following year and will be forfeited at the end of each year