Support Wellbeing and Development

Our Approach

We believe that when our associates are well cared for, they in turn can care for our guests. So we take measures to ensure that our work environment is nurturing, inclusive, and supportive.

Wellbeing

We regularly assess wellbeing, and organise activities, workshops and programmes to support our associates’ physical and mental health.

Our Associate Wellbeing Index, grounded in Banyan Group’s 8 Pillars of Wellbeing—rest, nourishment, connection, movement, mindfulness, growth, groundedness, and practice—helps us track progress and identify areas for improvement.

We believe shared experiences foster stronger connections among associates, contributing to a supportive and harmonious work environment

In 2024, over 1,000 wellbeing programmes were conducted for nearly 13,000 associates, and more than 50 of our hotels and resorts have established dedicated wellbeing calendars.

Development

We are committed to providing employment, training, and development opportunities that enhance the ability of our associates to contribute to the company’s growth and elevate their job prospects with Banyan Group and beyond.

In 2024, over 1.3 million hours training hours were clocked by our associates globally.

Our Stories

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Fostering Wellbeing and Connection

In 2024, Banyan Tree Ringha launched a monthly Wellbeing Activities Programme to promote holistic wellbeing practices among associates. The programme featured a wide range of activities that encourage mindfulness and cultivate a strong sense of community.

Some 80% of the resort’s associates joined in activities such as morning yoga sessions, tea gatherings under the moonlight, and interactive wellbeing workshops. The programme also introduced self-care and mindfulness habits that associates could integrate into their daily lives, for a more sustainable approach to wellbeing practices.

Hiring from Local Communities

We prioritise hiring associates from local communities and providing training to equip them with skills to advance their careers.

Our Banyan Spa & Wellbeing Academy, for example, equips women with massage and facial therapy skills that allow them to carve out a career in the global spa industry.

From Learning to Leading

Through the Cross Functional Career Exposure and Skills Training Programme X-CESS programme, associates step out of their comfort zones and into the operations of different properties and business units where they refine their functional and management skills.

Nguyen Thi Ngoc Bach, an Assistant Restaurant Manager from Angsana Lăng Cô, participated in the X-CESS programme at Banyan Tree Phuket in 2024. Over the course of four weeks, she gained hands-on experience in various operational areas—including F&B, reservations, events, sales and marketing.

The stint at Banyan Tree Phuket strengthened Bach’s technical expertise, problem-solving skills and ability to work under pressure. Her journey exemplifies how a structured training programme can empower hospitality professionals to be active contributors to business success.

Next Steps

We continue to explore new ways to support the wellbeing and development of our associates.

In 2025 and beyond, we will:

Expand the sustainability learning paths of our associates via our learning management system.

Inspire more associates to act sustainably by spotlighting best practices through internal channels.

Offer globally recognised certifications (accredited by Thailand’s Ministry of Education and Ministry of Public Health) at Banyan Spa & Wellbeing Academy’s newly launched facility, Nature House.

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Promote Diversity, Equity and Inclusion

We are committed to fostering a culture of inclusion and championing the importance of diversity—creating opportunities for our associates, guests, and host communities to thrive as their authentic selves.

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Take Climate Action

Climate change has far-reaching impacts on our destinations including on weather conditions, water security, and biodiversity. Because we want a future where everyone can thrive, we are playing our part in making hospitality a low-carbon industry.

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Reduce Waste

With global waste projected to increase by 70% by 2050, adopting a circular economy and addressing food loss and waste is a matter of urgency. We strive to minimise the waste our operations generate while maximising composting, recycling and reuse. Being responsible stewards of our destinations, we also support community waste management efforts.

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Conserve Water

Water is a precious resource and safeguarding it for local communities is our priority. We are therefore committed to using water efficiently, and capturing and recycling as much of it as we can.

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Respect Biodiversity

How we choose our locations, design, build, and operate our business all have the potential to impact nature. We are determined to make our impact a positive one, especially on the land and sea surrounding our hotels and resorts.

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Uplift Communities

Our host communities share their culture, craft, and spirit with our guests—so we give back through volunteering, charitable giving, and community programmes that build strong individuals.

Our focus on 3 Es—Education, Engagement, and Employment—helps us maximise our impact on local communities and support disadvantaged groups.

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